Refund policy

MUST TRY, we want you to receive your order in good condition. We accept returns or replacements only if the product is damaged, defective, or incorrect.

Eligible Returns

You may request a return or replacement if:

-You received a damaged product.

-You received a defective product.

-You received the wrong product or an incorrect item.

How to Request a Return

Please contact us within 7 days of delivery at mustryours@gmail.com.

Your request must include:

-Your order number.

-Clear photos of the product and the damage/defect.

-A video showing the issue, if applicable.

-A brief description of the problem.

Photo or video proof is required before we can approve a return, replacement, or refund.

Return Approval

After receiving your request and reviewing the evidence, we will determine whether the issue qualifies for a return or replacement.

Do not send any product back before receiving approval and return instructions from MUST TRY. Unauthorized returns may not be accepted.

Refunds & Replacements

If your claim is approved, we may provide:

A replacement product, or

A refund to your original payment method, depending on the situation and product availability.

If a refund is approved, the refund will be processed after the return is approved and/or the required evidence has been verified.

Non-Eligible Returns

We do not accept returns or refunds for:

Change of mind.

Incorrect size/color selected by the customer.

Products that have been used, damaged, or altered by the customer.

Normal wear and tear.

For return or refund requests:

MUST TRY

📧 Email: mustryours@gmail.com